Privacy Policy

1. Introduction

Livera Global ("Livera", "we", "us" or "our") is committed to protecting personal data and maintaining confidentiality in all dealings with website visitors, clients, members, subscribers and business contacts.

This Privacy Policy explains how we collect, use, process, store, share and protect personal data in connection with our website, services, membership offerings, client communications and related business activities.

By accessing or using our website, submitting information to us, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of this Policy

This Privacy Policy applies to personal data collected through:

Our website and digital platforms;
Contact, enquiry and registration forms;
Membership or subscription services;
Client onboarding and service delivery processes;
Communications by email, phone, messaging tools or other channels; and
Interactions with our team, advisors and authorised service providers.

This Policy applies to website visitors, prospective clients, clients, members, business owners, investors, professional contacts and other individuals whose personal data we process.

3. Information We Collect

We may collect and process the following categories of information.

3.1 Information you provide directly

This may include:

Your name;
Company name;
Job title or role;
Email address;
Telephone number;
Country or location;
Service interests;
Enquiry details;
Identification or corporate information required for service delivery;
Billing or payment-related information where applicable; and
Any other information you choose to provide to us.

3.2 Service and engagement information

Where relevant to our services, we may collect information relating to:

Corporate structures;
Ownership and management details;
Regulatory or compliance requirements;
Transaction-related information;
Licensing or government process requirements;
Cross-border business activities; and
Documents or records required for advisory, coordination or operational support.

3.3 Membership and account information

Where membership, subscription or client access features are offered, we may collect and process:

Account registration details;
Login credentials or access-related information;
Service usage records;
Preferences and communication history; and
Renewal, billing or support information.

3.4 Technical and usage information

When you use our website, we may automatically collect technical information such as:

IP address;
Browser type and version;
Device information;
Operating system;
Website navigation and usage patterns;
Access times; and
Referring pages or sources.

3.5 Information from third parties

Where reasonably necessary, we may receive information from:

Affiliated entities;
Professional advisors and consultants;
Referral partners;
Service providers;
Publicly available sources; and
Regulatory, governmental or institutional bodies.

4. How We Collect Information

We may collect personal data when you:

Visit or interact with our website;
Complete a contact form or enquiry form;
Request information about our services;
Submit a business or register interest in an opportunity;
Subscribe to updates, newsletters or alerts;
Register for membership or ongoing support services;
Communicate with us by email, telephone or other channels;
Provide documents or information for service delivery; or
Interact with us through events, meetings, webinars or professional introductions.

5. How We Use Information

We may use personal data for the following purposes:

To respond to enquiries and requests;
To assess whether our services are appropriate for your needs;
To provide advisory, coordination and support services;
To manage onboarding, engagement administration and client relationships;
To administer memberships, subscriptions or access credentials;
To provide updates, notifications, renewals and service communications;
To coordinate with authorities, institutions, advisors or service providers where relevant to an engagement;
To improve our website, user experience, service quality and internal operations;
To maintain records, manage billing and support business administration;
To monitor website performance, security and usage;
To comply with legal, regulatory and professional obligations; and
To protect our rights, business interests, systems and users.

6. Legal Basis for Processing

Where required under applicable law, we process personal data on one or more of the following grounds:

Your consent;
The need to take steps at your request before entering into an engagement;
Performance of a contract or service arrangement;
Compliance with legal or regulatory obligations; and
Our legitimate interests in operating, protecting and improving our business and services.

7. Disclosure and Sharing of Information

We may disclose or share personal data where reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable law.

7.1 Affiliates and internal business functions

We may share information within Livera Global and its affiliated entities where required for administration, service coordination, quality control, compliance, finance, risk management or internal reporting.

7.2 Professional advisors and service providers

We may share information with trusted third parties who support our operations or service delivery, including legal advisors, compliance consultants, accountants, IT providers, hosting providers, CRM providers, communications providers, administrative support providers and other operational service providers.

These parties may only process personal data for permitted purposes and are expected to maintain appropriate confidentiality and security standards.

7.3 Service delivery and transaction-related disclosures

Where our services involve cross-border coordination, restructuring, licensing, banking readiness, due diligence, transactions, business transitions, compliance support or advisory work, we may share relevant information with counterparties, institutions, authorities, advisors or stakeholders on a controlled, need-to-know basis and only to the extent reasonably necessary for the engagement.

7.4 Legal and regulatory disclosures

We may disclose personal data where required or permitted by law, regulation, court order, legal process or regulatory request, or where necessary to establish, exercise or defend legal rights.

7.5 With consent or your instruction

Where appropriate, we may disclose information based on your consent or your specific instructions.

7.6 Aggregated or anonymised information

We may use or disclose aggregated, statistical or anonymised information that does not identify individuals for reporting, analysis, service improvement or business planning purposes.

8. International Data Transfers

Because of the international nature of our services, personal data may be transferred to, accessed from, stored in or processed in jurisdictions outside the United Arab Emirates.

This may occur where:

You request cross-border or international desk support;
An engagement involves multi-jurisdiction advisory or coordination work;
Local advisors, consultants, institutions or counterparties in other jurisdictions are involved;
Technology, hosting or support providers operate internationally; or
A client, member or contact is based outside the UAE.

Where personal data is transferred internationally, we take reasonable steps to ensure it is handled with appropriate safeguards, including confidentiality obligations, controlled access, data minimisation measures and suitable contractual protections where appropriate.

9. Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality, improve user experience, understand usage patterns and maintain performance and security.

Cookies may be used to:

Remember preferences;
Support website operation;
Analyse visitor interactions;
Monitor traffic and engagement patterns; and
Improve website content, structure and functionality.

For more information, please refer to our Cookie Policy below.

10. Data Security

We implement reasonable administrative, technical and organisational safeguards to protect personal data from unauthorised access, misuse, alteration, disclosure, loss or destruction.

These measures may include access controls, internal governance procedures, secure systems, service provider controls and other appropriate safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Responding to enquiries;
Delivering services;
Maintaining business and client records;
Administering memberships or subscriptions;
Complying with legal, regulatory, tax, accounting or professional obligations; and
Resolving disputes or protecting legal rights.

When personal data is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

12. Your Rights

Subject to applicable law, you may have the right to request:

Access to your personal data;
Correction of inaccurate or incomplete information;
Deletion of data where appropriate;
Restriction of certain processing activities; and
Withdrawal of consent where processing is based on consent.

We may request information to verify your identity before responding to such requests.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or policies of third-party websites, and you should review their terms and privacy policies separately.

14. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our business, services, website functionality, legal obligations or data practices. Any updated version will be posted on this page with the revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Livera Global

Office 103, First Floor, Art XV Tower,
Marasi Drive, Business Bay,
Dubai, United Arab Emirates

connect@liveraglobal.com

+971 503787549